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Staffing Industry Analysts interviews Utmost customer AstraZeneca


Staffing Industry Analysts (SIA) published an interview article with Will Dempsey, Director of Talent Acquisition of AstraZeneca today. This article documents the steps taken by Utmost customer AstraZeneca in Achieving a Total Workforce Mindset with Visibility to align the company’s contingent workforce and statement-of-work (SOW) consultants, the technology used and the outcomes from a partnership with Utmost.

Will defines this process as a “journey” as it required over two years from conception to approval. The journey started with the talent acquisition team exploring new ways to include worker classification methods at the very start of the hiring process to build workforce visibility using technology to help them achieve their goal of total workforce. 

Here’s our top 5 favorite highlights from the article:

  1. When asked what big problem he was trying to solve for his workforce that led him to look at new talent sourcing technology, Will says “The main problem was a misclassification between our contingent workforce and our statement-of-work consultants — or what we refer to as our outsource service provider workforce. That was the first part of the business case for pursuing a new technology.”
  2. Will was asked what buy-in was required to bring in a new technology? He says, “...integrating the technology with our central HR system enabled us to build in the self-service that our managers are used to. We were used to supporting them quite carefully with their outsourced service providers, or OSPs, whereas they were very much used to great levels of self-service with their employees and their contingent workers — making changes and moving people around, etc.”
  3. SIA asked Will to discuss the implementation process, including any challenges he and the stakeholders overcame. “We [also] spent quite a bit of time building those classification principles as well — mainly, again, to help with the classification between contingent workforce and statement of work. This included building that logic, testing it in real-life scenarios, talking to the business, user acceptance testing, etc., which all takes time.”
  4. When he was asked what the benefits of this new tech has been for the program and the organization, Will said: “First of all, visibility. Data now plays a key role in optimizing our talent acquisition strategy. This increased visibility of our workforce has given the business and our HR colleagues access to more information than we had before, such as the number of people, employees at different locations, their seniority and the roles those people are carrying out. It provides us with an understanding of the true organization design, rather than an overview of who our full-time equivalents are. Having everything in one place has been a real win. I believe this kind of visibility and access to data has collectively moved the needle with regard to our total workforce mindset.”
  5. What one piece of advice would he give to buyer organizations looking to bring in a vendor management system or extended workforce solution? Will says: “Don’t hesitate! That is probably the best piece of advice.”

To learn more, read the whole article here.

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